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Returns Policy

 

Estrogen  abides by Australian Consumer guidelines.

 

If you are not 100% happy with any full priced  item, you may return it within 14 days of receiving it.

 

You will  be issued with a store credit. We do not offer a refund for change of mind, this applies to size, fit and colour.

Important shipping notes.

  • Our delivery time starts from the moment an order is completed and includes a 24 hour period where your items will be dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
  • Any orders received after 4pm will be processed on the following business day
  • Estrogen does not process orders over the weekends or on Public holidays
  • Please note that Estrogen is not responsible for packages which are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered.
  • Additionally, Estrogen is not responsible for replacing packages sent to incorrect or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.

If you have any questions regarding shipping please do not hesitate to contact us.

 

Exchanges and Returns

 

Returns/ Exchange/ Refunds Policy

  • Returns or exchanges are accepted on goods within 14 days from the date you received the item. Items received or requests to return or exchange items outside of this period will NOT be accepted. We suggest all items are tried on as soon as they are received to ensure you are able to return items within this timeframe.
  • All merchandise MUST be unwashed and unworn.
  • All original tags must still be attached to the merchandise.
  • There is no charge to exchange items for a different size, however all  exchanges are based on availability.
  • Estrogen is unable to process any exchange or return on items that were not purchased from our online store.
  • Refunds are NOT issued under any of the following circumstances:
  • Change of mind
  • Wrong size ordered
  • Wrong colour
Under any of the above circumstances, we will gladly offer an exchange or credit towards a future purchase.

SALE ITEMS

Sale items cannot be returned. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.

No return for exchange on jewellery belts, or handbags.

  • We do not refund initial shipping charges for goods returned, except for faulty items. Items that are deemed faulty will be credited to your account or re sent at our cost.

Faulty items

  • All items are quality controlled and checked for any faults before they are sent to customers. Should you receive an item that is not in perfect condition, please contact us immediately.
  • Any product that arrives in a defective condition can be exchanged or returned for a refund.
  • Estrogen Clothing will cover any postage / shipping expenses.
  • Once the item has been received it will undergo a quality review and we will contact you to advise the appropriate procedure, which will be to refund or exchange.
  • Refunds are processed via Pay Pal. Once your refund has been issued, funds will show up on your bank statement within approx. 3-4 business days.

 

Return and Exchange Procedure, step by step:

Please send us an email with the following information: 

 

  • Your name
  • Reason for returning
  • Details of the returned item
  • The new item you would like in exchange or if you would like a credit to your account.

Important return notes:

  • Please check the website for product availability to avoid disappointment.
  • When we have received the returned merchandise you will be notified and your new order will be sent.
  • Please include in your return parcel the item you would like to exchange and an extra pre-paid satchel addressed to you for your new item to be sent. We recommend that you use tracked or registered mail service.

 

Where to Send your Return:

Estrogen

Shop T1032

Noosa Civic Shopping Centre

28 Eenie Creek Road,

Noosaville 4566

 

Terms and Conditions

By placing your order you agree with our terms and conditions noted on the Exchange and Returns Page.

 

 

 

 

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